Here is how to setup osTicket to "pick-up" e-mails by e-mailing its PHP script directly.

Put the below in your /etc/postfix/virtual

example@domain.com examplealias

Now, edit your /etc/aliases with the below:

examplealias: "|/usr/bin/php -q /home/user/domains/domain.com/public_html/ticket/api/pipe.php"

Finally, issue the commands below:

postmap /etc/postfix/virtual
/etc/init.d/postfix restart
pnewaliases

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