Certifications

  • CompTIA A+ (2010) (COMP001020179103)
  • Microsoft Certified Enterprise Desktop Support Technician (2012) (E051-9244)
  • Microsoft Certified Solutions Associate (2012) (E051-9246)
  • Microsoft Certified Technology Specialist - Windows 7, Configuration (2012) (E026-3072)
  • Microsoft Certified Technology Specialist - Windows Server 2008 Active Directory, Configuring (2013) (E134-0138)
  • Windows Server 2008 Active Directory, Server Administration (2013)

Amazon Web Services

Cloud Support Associate
  • Provide support for various AWS services
    • Simple and Managed Active Directory
    • Windows EC2 Instances
    • AppStream
    • WorkSpaces, WorkDocs, WorkLink
    • Single sign-on with ADFS and IAM
  • Create internal documentation

LiquidWeb

Windows Enterprise Support Technician
  • Collaborate with internal teams
  • Mentor Windows Support Technicians
  • Develop detailed documentation of customer's environment
  • Install & Support Microsoft DPM, IIS, SQL, and AD

LiquidWeb

Windows Support Technician
  • Collaborate with internal teams
  • Receive chats, tickets, and phone calls from customers
  • Troubleshoot Plesk Onyx, MailEnable, SmarterMail and Windows Servers
  • Manage Windows Firewall

EmploymentGroup

Junior Systems Administrator
  • Configure OS X Server to manage iDevices with Profile Manager
  • Install and setup two HP DL 385 G7 servers with ESXi 5.1 with 3rd-party vendor
  • Utilize Zenoss Monitoring to monitor server infrastructure
  • Manage Endian 3.0.1 Firewall
  • Collaborate with the Lead Systems Engineer
  • Managed VoIP Phones
  • Created phone menus for incoming calls
Backup Engineer
  • Ensure daily and weekly backups are completed; 4TB
  • Created powershell script to send daily and monthly Veeam logs
  • Utilize Veeam and BackupPC to backup 30 servers; semi-annual testing of backups to ensure data integrity
Project Management
  • Create, plan, and deploy office upgrades for 5 remote offices
  • Schedule and manage internet, phones, and computer installation for two new offices with external vendors (Comcast, AT&T, and TDS); 4 months
Data Analyst, Report Writing, and Technical Trainer
  • Perform data integrity checks between two systems for a system migration while using Microsoft Access 2010 and Microsoft Excel 2010
  • Create and analyze reports for internal employees and external clients
  • Create SOPs and train employees on the new applicant tracking system (ATS)
Operations
  • Developed, test, and write new standard operating procedures for new SaaS
  • Develop and implement new employee termination procedures
Level 1 Helpdesk Technician
  • Open and track tickets with 3rd party vendors such as Bond, CTS, Comcast, JobDiva, TDS, Veeam, VMWare, and HP
  • Help users setup company e-mail on their device(s)
  • Provided end-user support for Windows and Microsoft Office 2010 to 2016
  • Setup and Configure multiple laptops and thin clients
  • Migrate a Windows 2008 R2 print server to Windows 2012 R2
  • Utilize a Windows 2012 R2 print server
  • Create & maintain a hardware inventory using Microsoft Access 2010 Database

Calhoun Intermediate School District

Technology Assistant
  • Windows Deployment System
  • Sophos Endpoint Security & Microsoft Endpoint
  • Desktop and Laptop Systems
  • Level 1 Technician Support
  • Deploy iPad and laptop carts and setting up computer labs

PC Consultants

Computer Technician
  • PC Repair
  • Virus Removal
  • Windows Boot Loader
  • Data Recovery
  • Dish Network and DirecTV Salesman
  • Product Information
  • Technology Of Each Provider
  • Customer Interaction

Personal Projects

  • Familiarity with Cloud technologies:
    • Google Compute Engine (GCE)
    • Amazon Web Services (AWS)
    • Microsoft Azure
  • Remote backups using rsync, Duplicity, OwnCloud, FreeNAS, and ESXi 5.1 to storage providers:
    • Backblaze B2
    • Amazon Web Services S3
    • Google Cloud Storage
  • Data analysis of my text messages and dreams
  • Created YouTube Tutorials:
    • FreeNAS Setup (Install, Plugins, Manage)
    • Windows 7 WIM Image Tutorial
    • 2008 R2 WDS Tutorial
    • Resize Windows Disks with Clonezilla
  • Install and Setup Elasticsearch, Logstash, and Kibana (ELK) stack to monitor homelab
  • Personal Website
  • Fedora XEN Gaming Machine with GPU PCI Passthrough
  • CentOS KVM Machine
  • Custom Desktop Machine
  • ESXi Virtual Hosting