Kevin Murphy

Sr. Cloud Platform Engineer

• - Deploy AWS and Azure resources via Terraform Cloud
• - Used GitHub Actions to managed AWS SageMaker Models, Pipelines, and related automation

Cloud Platform Engineer

• - Managed Windows HPC via CloudFormation
• - Administrator of PagerDuty
• - Created Architecture for and Deployed AWS S3 File Gateway and Lambdas to automate restoration from S3 Glacier

Lead Application Operations Analyst

• - Design and deploy new company initiatives within the team, including ServiceNow Visual Task Boards (kanban) and application integrations via REST API
• - Collaborate with various business units to complete projects (application migration and upgrades)
• - Utilize Azure DevOps CI/CD for PowerShell Scripts
• - Design all-inclusive documentation and videos for the team
• - Guide team members to the next best resolution steps and deep-dive problems

Application Operations Analyst

• - Provide in-depth support & analysis for MOVEit Automation and Nautilus
• - Design and implement REST API and PowerShell script integrations for Active Directory, Coupa, Degreed, Inspirus, OKTA, Secret Server, ServiceNow
• - Create internal documentation for various applications, which include step-by-step setups, and troubleshooting matrices
• - Manage OKTA Single-Sign-On Access (application and user configurations)
• - Used Change Management to update production environment

Cloud Support Associate

• - Provide support for various AWS Services like EC2 Windows, CloudFormation, IAM, WorkSpaces
• - Create internal documentation

Windows Enterprise Technician

• - Collaborate with internal teams
• - Mentor Windows Support Technicians
• - Develop detailed documentation of customer's environment
• - Install & Support Microsoft DPM, IIS, SQL, and AD

Windows Support Technician

• - Collaborate with internal teams
• - Receive chats, tickets, and phone calls from customers
• - Troubleshoot Plesk Onyx, MailEnable, SmarterMail and Windows Servers
• - Manage Windows Firewall

IT Specialist

• Junior Systems Administrator
• Configure OS X Server to manage iDevices with Profile Manager
• Install and setup two HP DL 385 G7 servers with ESXi 5.1 with 3rd-party vendor
• Utilize Zenoss Monitoring to monitor server infrastructure
• Manage Endian 3.0.1 Firewall
• Collaborate with the Lead Systems Engineer
• Managed VoIP Phones with Asterisk
• Created phone menus for incoming calls
• _
• Backup Engineer
• Ensure daily and weekly backups are completed; 4TB
• Created powershell script to send daily and monthly Veeam logs
• Utilize Veeam and BackupPC to backup 30 servers; semi-annual testing of backups to ensure data integrity
• _
• Project Management
• Create, plan, and deploy office upgrades for 5 remote offices
• Schedule and manage internet, phones, and computer installation for two new offices with external vendors (Comcast, AT&T, and TDS); 4 months
• _
• Data Analyst, Report Writing, and Technical Trainer
• Perform data integrity checks between two systems for a system migration while using Microsoft Access 2010 and Microsoft Excel 2010
• Create and analyze reports for internal employees and external clients
• Create SOPs and train employees on the new applicant tracking system (ATS)
• _
• Operations
• Developed, test, and write new standard operating procedures for new SaaS
• Develop and implement new employee termination procedures
• _
• Level 1 Helpdesk Technician
• - Open and track tickets with 3rd party vendors such as Bond, CTS, Comcast, JobDiva, TDS, Veeam, VMWare, and HP
• - Help users setup company e-mail on their device(s)
• - Provided end-user support for Windows and Microsoft Office 2010 to 2016
• - Setup and Configure multiple laptops and thin clients
• - Migrate a Windows 2008 R2 print server to Windows 2012 R2
• - Utilize a Windows 2012 R2 print server
• - Create & maintain a hardware inventory using Microsoft Access 2010 Database

Technology Assistant

• Windows Deployment System
• Sophos Endpoint Security & Microsoft Endpoint
• Desktop and Laptop Systems
• Level 1 Technician Support
• Deploy iPad and laptop carts and setting up computer labs

Computer Technician

• PC Repair
• Virus Removal
• Windows Boot Loader
• Data Recovery
• Dish Network and DirecTV Salesman
• Product Information
• Technology Of Each Provider
• Customer Interaction

• Field of Study: Computer Networking

• Ranked 7th in the State of Michigan and top 10% in the nation